Kia Seltos Gearbox Starts Leaking In 2.5 years. Dealer Replaces It – See Details
Kia may be one of the newest entries in the Indian vehicle industry, but it has made little effort to capture the hearts of Indian car customers. Apart from providing world-class products, it is also setting new norms for customer satisfaction by immediately resolving client concerns. Here’s an example of Kia’s promptness in responding to a customer’s plight: it changed a broken component under warranty on its own initiative.
Arun Panwar, a renowned YouTuber, revealed the entire story in one of his videos, in which he describes how Kia replaced out the malfunctioning gearbox unit in his Kia Seltos. The presenter begins his explanation by stating that he once discovered an oil leak from the engine bay’s bottom. He decided, however, that neither the engine oil nor the engine coolant were leaking.
He expressed his issue to Kia’s customer care department, which swiftly took action and visited the client’s home to inspect the problem. Following a comprehensive investigation, the Kia India service team determined that the transmission unit of the Seltos was leaking oil due to a suspected hole at the bottom of the unit. However, the film does not explain what caused the hole to appear.
Problems with shifts following a transmission change
The presenter notes that while shifting was not a problem when driving, gearbox oil leaks disturbed him. The transmission in question here is the 6-speed manual gearbox, which is paired with the 1.5-litre diesel engine in this Seltos. Kia’s repair staff requested 20 days from the client to replace the defective gearbox unit with a totally new unit.
According to the presenter, the new transmission unit would have cost him roughly Rs 1.5-2 lakh, but it was replaced for free because his SUV was still under warranty. The Seltos with the replacement gearbox unit was returned to the client after 20 days. While carmakers are sometimes hesitant to change such a costly broken component for free, Kia’s promptness in fixing such an issue is commendable.
The Kia Seltos’ 1.5-litre diesel engine produces 115 PS and 250 Nm of torque and is available with either a 6-speed manual or a 6-speed torque converter transmission. The Seltos is also available with two petrol engines: a 1.5-litre 115 PS petrol engine with 6-speed manual, 6-speed iMT, and CVT transmission options, and a 1.4-litre 140 PS turbocharged petrol engine with 6-speed manual and 7-speed dual-clutch automatic transmission options.