Although the Ford Mustang Mach-E is undoubtedly one of the most well-liked EVs in the country today excluding Teslas, Consumer Reports does not appear to be overly satisfied with the all-electric crossover at the moment. According to Consumer Reports’ most recent Auto Reliability Survey, the Ford Mustang Mach-E is no longer one of its top picks.
This is bad news for Ford’s electric crossover, especially considering the Mustang Mach-E was recently added to Consumer Reports’ list of top picks. The publication emphasised at the time that its endorsement was based on the Mach E’s outstanding reliability ratings obtained from Consumer Reports’ surveys. The Mach-E replaced the Tesla Model 3 as the top EV pick for 2022 according to Consumer Reports.
Ironically, the same dependability that led to the Mach-E being included last year also led to the vehicle losing this time around its endorsement. Owners of the Mustang Mach-E have complained about troubles with the charging mechanism and the LCD panel, which occasionally freezes. Electrical issues with the Mach-E were also mentioned, and some users also experienced battery problems.
Ford, for its part, has issued a statement on the matter. According to the veteran automaker, the issues that were outlined in Consumer Reports’ surveys have already been addressed. The company also made it a point to highlight that it is doing what it can to ensure that the Mach-E is steadily improved.
“We listen to all customer feedback, including Consumer Reports and the concerns raised by customers. The survey results were from a population of vehicles early in the launch of these vehicles and those concerns have since been addressed. For Mach-E, we issued a recall for certain 2021 and 2022 vehicles. We updated software to prevent any damage to the contactors. In July, we rolled out an OTA (over the air) update that included improvements to plug and charge feature to increase successful charger activation rate,” Ford noted.
While the Mach-E was the only electric car that lost its Consumer Reports recommendation in the magazine’s recent survey, it was not the only Ford that received a markdown. Joining the Mustang Mach-E is the 2023 Ford Bronco Sport, which lost its recommendation over a number of quality concerns, such as issues with its engine’s head gasket, braking system, and fit and finish, among others.